Frequently Asked Questions

Table of Contents

  1. TN5250 TLS session to as/400 works on Windows 7, but fails with Windows 10
  2. TN5250 screen looks as garbage
  3. How do I receive the invoice?
  4. Can mocha tn5250/tn3270 for windows 7/8/10 use different colors for sessions
  5. No Internet access can cause slow .NET program load on Windows?
  6. If I purchase XXX for my Android device at Google Play, will I be able to install the same app again?
  7. If I purchase XXX for my Iphone, will I be able to install the same app on my itouch or ipad?
  8. If I purchase XXX for Tablet at Microsoft Windows store, can I install on another device?
  9. Re-installing already purchased apps for Windows Phone 8
  10. How to type keys missing from a PC keyboard
  11. Is it safe to download .exe files
  12. Can a license key for mocha w32 tn5250/tn3270 be used with the Windows 7/Vista products
  13. Mocha Activex ... and Google toolbar v 4, gives F12 problem
  14. Mocha TN5250 for Mac OS X makes a crash if you delete font Times.dfont
  15. Where is the configuration stored for Mocha TN5250 for Mac OS X
  16. Upgrade to IIS 6.0 (Microsoft Web Server), gives missing keyboard/EBCDIC files
  17. Function keys don't work in the Mocha TN5250 for Mac OS X application
  18. The AS/400 drops connection to TN5250
  19. Field separator value in Mocha W32 TN5250. .... or space
  20. TN5250 with SSL gives ONLINE-SSL but no session after some time
  21. Left ctrl key does not work
  22. Numlock Del key sends a . or ,
  23. Can I install new fonts for the Mocha W16/32 Terminal Emulators
  24. Write screen to a file
  25. Is there a mailing list for MochaSoft products
  26. What is your TIN Number
  27. Can I fax my credit card information to MochaSoft
  28. Can I contact MochaSoft via phone
  29. Can we receive a paper invoice before sending a check



Can mocha tn5250/tn3270 for windows 7/8/10 use different colors for sessions

There is only one set of colors in the programs configuration file user.config

The configuration is as default stored in a file user.config at the users private folders.

After installation, use menu - tools - configuration to import/export the users configuration file.

You can run tn5250.exe or tn3270.exe with the configuration file as a parameter. See the help system for possible parameters.

Using different user.config files, will allow you to have different colors

Example

/Y c:\myfolderssomewhere\user.config1

/Y c:\myfolderssomewhere\user.config2




Can a license key for mocha w32 tn5250/tn3270 be used with the Vista products

A license  for mocha w32 tn5250/tn3270 or Telnet can not be used with our new Vista products.



Mocha Activex ... and Google toolbar v 4/5, gives F12 or F3 problem

The new Google toolbar version 4.0 uses F12 as a hot key, and the activex object will never get the key event. Either use Google toolbar version 3, remove the Google toolbar, or assign F12 function to another key in our product, as a work around solution.

In Google tool bar v 5, F3 is taken for a find function.




Mocha TN5250 for Mac OS X makes a crash if you delete font Times.dfont

If the font used in our Dialog/menu is deleted or replaced with a bogus font, our tn5250 program will make a crash.
The font must not be removed from /System/Library/Fonts/Times.dfont




Where is the configuration stored for Mocha TN5250 for Mac OS X

Find the file using Finder - Go - Home - Library - Preferences - dk.mochasoft.tn5250.plist

On Lion the Library folder may be hidden. When you press Go also hold down ALT key and the hidden folder will be listed.


To delete the configuration file (tn5250 installed from this site), it is recommended from the terminal to run command
defaults delete dk.mochasoft.tn5250

To delete the configuration file for the lite version from App Store, run
defaults delete dk.mochasoft.tn5250applite

To delete the configuration file for the paid version from App Store, run
defaults delete dk.mochasoft.tn5250app

If it is a program downloaded from Apple App Store, the sandbox data and configuration is in - Go - Home - Library - Containers.

 



TN5250 TLS session to as/400 works on Windows 7, but fails with Windows 10

TN5250 uses the SSL/TLS layer in the Windows OS. If your as/400 is configured to use a SSL/TLS cipher the Windows 10 OS does not include, it will fail.

If using a self signed certificate on the AS/400 with key length 512 and/or certificate is not using MD5 , the Windows 10 OS (and from Java SDK 6u17 if using a tn5250 java client) may reject the request.

 



TN5250 screen looks as garbage

If the TN5250 screen looks as:



  • The device name field for the configuration is not valid, such as has space characters. Make sure the field is 100% empty or has a valid device name.
  • User press the keyboard at session start, and interrupt the terminal negotiation.
  • The AS/400 rejects the terminal type.

 



Upgrade to IIS 6.0 (Microsoft Web Server), gives missing keyboard/EBCDIC files

Microsoft has made a strange change in the Web server, which will stop the server from downloading files of unknown types. We must see this as a bug, and can notice Microsoft has released this page:

IIS 6.0 Does Not Serve Unknown MIME Types



Function keys don't work in the Mocha TN5250 for Mac OS X application (Mac OS X)

In Mac OS X 10.7.x - 10.11.x select use f1,f2... as standard keys in System Preferences - keyboard



In Mac OS X 10.6.x , make sure Exposé has not reserved the keys for use. Select System preferences - Exposé and select '-' or a key combination not used with TN5250. See screen example below:



In Mac OS X v.10.3, the F9, F10, and F11 function keys are reserved for use by Exposé, a feature that tiles open windows and reveals files on the desktop. Therefore, these function keys don't work as expected in other applications.
Reassign the keyboard shortcuts in the Exposé System Preferences (Select Apple menu icon - system preferences - personal - exposé) so that the F9, F10 and F11 keys will work as intended in other applications.

We can recommend in the Apple menu icon - system preferences - (hardware section) "keyboard and mouse" -

   section: keyboard

     off [] use F1 - F12 for custom actions

   section: keyboard shortcuts

     on [x] turn on full keyboard access

 
Apple has changed the keyboard and mouse dialog, and in 10.4, you should enable

 
  on [x] Use all F1 , F2, Etc keys as standard function keys.  

 

If Exposé is used, it is possible to use double keys to get 5250 functions. As an example to issue a F9 function on the 5250 screen, press either fn + f9 or ctrl + f9




The AS/400 drops connection to TN5250

The Mochasoft products includes no timeout function. It must be a network or AS/400 problem. We have received reports on 2 issues on the AS/400.

  • - On AS/400 OS V4R4M0 there is an IBM PTF MF23060, which could solve the problem.
  • - Disabled the Keep Alive function at the AS400 end.
If is is a network problem , in some cases it will help to enable the keep alive function in our MochaSoft product.



Field separator value in Mocha W32 TN5250

Before Version 6.0, blank fields with the Field Separator option enabled would be shown as ......
As many customers could not accept this, the Field Separator value was in version 6.0 changed from a dot to a space. It is possible to define the field Separator value in mocha w32 tn5250:

a) In mocha w32 tn5250, Select menu - settings - EBCDIC translation. A dialog box is shown.

b) in the left box click on "separator" (second element from the top)

c) upper right box shows the current value. (0x20 is space).

d) in lower right box select (2 * click it) a new value. Maybe 0xb7

e) verify upper right box shows the new value

f) select save to file




TN5250 with SSL gives ONLINE-SSL but no session after some time

The AS/400 often will not release the connection on a particular TCP/IP port when ended (especially abnormally when a user clicks the (X) box instead of signing off). Run netstat *CNN, and check if all the SSL ports are full.
Issue command

NETSTAT *CNN

and end all the affected ports. Maybe check with IBM for a PTF




Left ctrl key does not work

The TN5250 emulator uses as default ctrl c and ctrl v as copy/paste. If left ctrl must be used as RESET, select menu - edit and click off "ctrl+c and ctrl+v"




Question: Numlock Del key sends a . or ,

It looks as national keyboards have printed either a . or a , on the Del key. Also the scan codes have been seen in different variations around the world. In the Mochasoft product, it is possible to select menu - settings - keyboard layout, which contain a check box:

Numlock Del key swap between . and ,




Can I install new fonts for the Mocha W16/32 Terminal Emulators

The terminal emulators will only use fonts included with the windows Operative System. It is possible to install extra fonts. We can recommend:

Microsoft's Andale Mono font 

or try a free font called Anonymous at Mark Simonson Studio

Notice a terminal emulator can only use non proportional fonts (same width for all characters).




Write screen to a file

To save a screen copy to a file, either use the clipboard or , you must install a Generic Text Only printer and then redirect the screen to this printer:

a) In the Windows OS, Click Start, point to Settings, click Printers, double-click Add Printer Wizard, and then follow the steps to install a local "Generic/Text Only" printer.

b) In the mocha terminal emulator, click the print icon, select the Generic printer, and select option - Print to file




Is there a mailing list for MochaSoft products

No, not at the moment




What is your TIN Number

MochaSoft is a Danish company and pay Tax in Denmark, and should not have a US Taxpayer Identification Number (TIN). Please do not send us yet another W-9/W-8 forms. We could keep a cow alive with these forms for the next year.

Our Danish VAT # is DK25442113




Can I fax my credit card information to MochaSoft

Mochasoft can only receive credit card orders via Avangate. See our buy section for details.




Can I contact MochaSoft via phone

As to keep cost (and interrupts) to a minimum, we cannot supply technical support via phone or fax.




Can we receive a paper invoice before sending a check

Yes, - see section Order with a purchase order



How do I receive the invoice?

All the invoices for Avangate orders are generated as PDF documents. The invoice can be downloaded by logging in to Avangate myAccount in the Order History section.
If you are ordering on behalf of a company, the invoice will be sent automatically to the billing email address provided during ordering.
When you access Avangate myAccount for the first time, go to "Forgot your password?" link and enter your email address that you have used to order.




If I purchase XXX for my Android device at Google Play, will I be able to install the same app again?

Your application purchases are tied to your Google Account and can be installed an unlimited amount of times on any device. So, for example, if you remove 'My Favorite Game' to save memory, you can reinstall it at a later date with no charge by simply visiting My Apps. Note: free applications are not saved to My Apps after you remove them. See also Google play - how to



Re-installing already purchased apps for Windows Phone 8?

In the Marked application on the phone, Clicking "install" will download and install the app again without charging your attached credit card. Cannot be done from Zune! See also wpcentral - how to



If I purchase XXX for my Iphone, will I be able to install the same app on my itouch or ipad?

Apple allows you to authorize up to 5 computers in one household to use purchased content. Example: you can buy one tn5250 license and install tn5250 on both your iPad and iPhone. Usage rules (2) at ITUNES STORE TERMS AND CONDITIONS

Apple also have a Volume Purchase Program for business.


If I purchase XXX for a Tablet at Microsoft Windows store, can I install on another device?

Microsoft allow you to install on 5 devices See here



No Internet access can cause slow .NET program load on Windows?

Some .NET programs might load slowly on computers that are not connected to the Internet.

This occurs with programs that are digitally signed. (Microsoft recommends that all programs be digitally signed.) The .NET Framework attempts to verify the digital signature. One of the operations it performs is to see if the digital certificate has been revoked. If the computer cannot access the Internet, a 30 second to 1 minute delay may be encountered.

To work around this issue on a per-machine basis, Microsoft recommends disabling CRL checking by changing a setting in Internet Explorer. Use the following steps to disable the CRL checking in Internet Explorer:

  1. Select Start » Control Panel.
  2. Double-click Internet Options.
  3. Select the Advanced tab.
  4. In the Security section, uncheck the Check for publisher's certificate revocation option.

By disabling the CRL checking using the Internet Options, you are not exposing yourself to a higher security threat, than before, because this check is not working. The reason why this problem occurs is because your network settings are not allowing Windows to access the CRL.



How to type keys missing from the keyboard

Hold down left ALT, type the key number (use the the Keypad, not the main keyboard , have NumLock enabled) shown in the table below, release the ALT key

In mocha tn5250/tn3270 for windows 7, menu - tools - keyboard layout, click on PC key in the list, [x] data string, it is possible to assign a key to a character from the list below

ASCII
CHAR
CHAR    CODE
ASCII
CHAR
CHAR    CODE
ASCII
CHAR
CHAR    CODE
ASCII
CHAR
CHAR    CODE
‚           0130
ƒ           0131
„           0132
…           0133
†           0134
‡           0135
ˆ           0136
‰           0137
Š           0138
‹           0139
Œ           0140
‘           0145
’           0146
“           0147
”           0148
–           0150
—           0151
˜           0152
™           0153
š           0154
›           0155
œ           0156
Ÿ           0159
¡           0161
¢           0162
£           0163
¤           0164
¥           0165
¦           0166
§           0167
¨           0168
©           0169
ª           0170
«           0171
¬           0172
­           0173
®           0174
¯           0175
°           0176
±           0177
²           0178
³           0179
´           0180
µ           0181
¶           0182
·           0183
¸           0184
¹           0185
º           0186
»           0187
¼           0188
½           0189
¾           0190
¿           0191
À           0192
Á           0193
           0194
à          0195
Ä           0196
Å           0197
Æ           0198
Ç           0199
È           0200
É           0201
Ê           0202
Ë           0203
Ì           0204
Í           0205
Π          0206
Ï           0207
Р          0208
Ñ           0209
Ò           0210
Ó           0211
Ô           0212
Õ           0213
Ö           0214
×           0215
Ø           0216
Ù           0217
Ú           0218
Û           0219
Ü           0220
Ý           0221
Þ           0222
ß           0223
à           0224
á           0225
â           0226
ã           0227
ä           0228
å           0229
æ           0230
ç           0231
è           0232
é           0233
ê           0234
ë           0235
ì           0236
í           0237
î           0238
ï           0239
ð           0240
ñ           0241
ò           0242
ó           0243
ô           0244
õ           0245
ö           0246
÷           0247
ø           0248
ù           0249
ú           0250
û           0251
ü           0252
ý           0253
þ           0254
ÿ           0255