Frequently Asked Questions
Table of Contents
- How do I receive the invoice?
- No Internet access can cause slow .NET program load on Windows?
- If I purchase XXX for my Android device at Google Play, will I be able to install the same app again?
- If I purchase XXX for my Iphone, will I be able to install the same app on my itouch or ipad?
- If I purchase XXX for Tablet at Microsoft Windows store, can I install on another device?
- Re-installing already purchased apps for Windows Phone 8
- How to type keys missing from a PC keyboard
- Is it safe to download .exe files
- Can a license key for mocha w32 tn5250/tn3270 be used with the Windows 7/Vista products
- Keyboard on Sprint HTC Mogul 6800 does not work
- Mocha Activex ... and Google toolbar v 4, gives F12 problem
- Mocha MacX TN5250 makes a crash if you delete font Times.dfont
- Where is the configuration stored for Mocha MacX TN5250
- Upgrade to IIS 6.0 (Microsoft Web Server), gives missing keyboard/EBCDIC files
- Is CE.NET supported in any Mocha CE xxxx products
- Can any Mochasoft terminal emulator run on a Blackberry device
- Transitioning from the Microsoft Java Virtual Machine
- Function keys don't work in the Mocha MacX tn5250 application (Mac OS X)
- The AS/400 drops connection to TN5250
- Field separator value in Mocha W32 TN5250. .... or space
- TN5250 with SSL gives ONLINE-SSL but no session after some time
- Applet cannot make a connection to the (IBM) host
- Left ctrl key does not work
- Numlock Del key sends a . or ,
- Can I install new fonts for the Mocha W16/32 Terminal Emulators
- Write screen to a file
- Missing Home icon on a Palm TX
- I cannot use mocha telnet/tn5250 high density versions with Treo devices
- Mocha W32 PPP and USB devices
- Mocha W32 PPP/Keyboard and HACKS
- Palm program reports netLibOpen error
- AS/400 upgrade to V4R4 gives problems with PPP dial-in line
- Problems with GRPS network
- Pipe character on Nokia 9300/9500
- Is there support for Windows-98/2000/XP
- Is there a mailing list for MochaSoft products
- What is your TIN Number
- Can I fax my credit card information to MochaSoft
- Can I contact MochaSoft via phone
- Can we receive a paper invoice before sending a check
The Slide out QWERTY keyboard is operating as though the "Function" key has been locked, only allowing the user to enter symbols and numbers. There is a bug in the ROM for the phone. Check the phone vendor for advice on how to upgrade the ROM.
The new Google toolbar version 4.0 uses F12 as a hot key, and the activex object will never get the key event. Either use Google toolbar version 3, remove the Google toolbar, or assign F12 function to another key in our product, as a work around solution.
In Google tool bar v 5, F3 is taken for a find function.
If the font used in our Dialog/menu is deleted or replaced with a bogus font, our tn5250 program will make a crash.
The font must not be removed from /System/Library/Fonts/Times.dfont
Find the file using Finder - Go - Home - Library - Preferences - dk.mochasoft.tn5250.plist
On Lion the Library folder may be hidden. When you press Go also hold down ALT key and the hidden folder will be listed.
To delete the configuration file, it is recommended from the terminal to run command
defaults delete dk.mochasoft.tn5250
If it is a program downloaded from Apple App Store, the sandbox data and configuration is in - Go - Home - Library - Containers.
Microsoft has made a strange change in the Web server, which will stop the server from downloading files of unknown types. We must see this as a bug, and can notice Microsoft has released this page:
Windows CE .NET is a customizable, real-time embedded operating system, designed for many types of hardware. It is not a platform which it is possible to make a standard product for. In most cases the company making the hardware, will also include special designed software. Do not expect, it is possible to use standard software, as the products Mochasoft sells.
Pocket PC 200x software are platforms built on Windows CE 3.0. Unlike Windows CE 3.0 or Windows CE .NET, the Pocket PC operating system is specifically designed for personal digital assistants (PDAs) which require a specialized hardware configuration. The Pocket PC platform includes standardized interfaces and applications that ensure compatibility across Pocket PC hardware designs. Mochasoft supports the different pocket PC 200x versions from Microsoft.
Most devices with Windows Mobile can be used with our software, but there are some none standard devices, such as phones without a touch screen or a different screen size (example : Treo 700w)
Mochasoft plans to release software for the Blackberry platform in spring 2009.
In Lion, Mac OS X 10.7.x select use f1,f2... as standard keys in System Preferences - keyboard
In Mac OS X 10.6.x , make sure Exposé has not reserved the keys for use. Select System preferences - Exposé and select '-' or a key combination not used with TN5250. See screen example below:
In Mac OS X v.10.3, the F9, F10, and F11 function keys are reserved for use by Exposé, a feature that tiles open windows and reveals files on the desktop. Therefore, these function keys don't work as expected in other applications.
Reassign the keyboard shortcuts in the Exposé System Preferences (Select Apple menu icon - system preferences - personal - exposé) so that the F9, F10 and F11 keys will work as intended in other applications.
We can recommend in the Apple menu icon - system preferences - (hardware section) "keyboard and mouse" -
off  use F1 - F12 for custom actions
section: keyboard shortcuts
on [x] turn on full keyboard access
Apple has changed the keyboard and mouse dialog, and in 10.4, you should enable
on [x] Use all F1 , F2, Etc keys as standard function keys.
If Exposé is used, it is possible to use double keys to get 5250 functions. As an example to issue a F9 function on the 5250 screen, press either fn + f9 or ctrl + f9
Microsoft has been forced to stop supporting Java in Internet Explorer. A work around to this problem could be to install the SUN MSJVM. Just notice the current versions of the MSJVM includes some new problems for terminal emulator users. A key as TAB does not work!
For the moment we have no way to fix this problem, and we could fear for other new bugs in the Java Engine. If a Web emulator solution is needed , we recommend our Activex version.
How to install the old Microsoft Java VM (now unsupported from Microsoft) on a new XP OS:
Notice we do not support SUN Java in our Java products, and cannot offer support on issues related to such an environment.
- - Download the old Java VM msjavx86.exe (6.5 M. byte)
- - Reboot the PC
- - Run Windows update (In IE : Menu - Tools - Windows update)
The Mochasoft products includes no timeout function. It must be a network or AS/400 problem. We have received reports on 2 issues on the AS/400.
If is is a network problem , in some cases it will help to enable the keep alive function in our MochaSoft product.
- - On AS/400 OS V4R4M0 there is an IBM PTF MF23060, which could solve the problem.
- - Disabled the Keep Alive function at the AS400 end.
Before Version 6.0, blank fields with the Field Separator option enabled would be shown as ......
As many customers could not accept this, the Field Separator value was in version 6.0 changed from a dot to a space. It is possible to define the field Separator value in mocha w32 tn5250:
a) In mocha w32 tn5250, Select menu - settings - EBCDIC translation. A dialog box is shown.
b) in the left box click on "separator" (second element from the top)
c) upper right box shows the current value. (0x20 is space).
d) in lower right box select (2 * click it) a new value. Maybe 0xb7
e) verify upper right box shows the new value
f) select save to file
The AS/400 often will not release the connection on a particular TCP/IP port when ended (especially abnormally when a user clicks the (X) box instead of signing off). Run netstat *CNN, and check if all the SSL ports are full.
and end all the affected ports. Maybe check with IBM for a PTF
An applet can only make a connection to the computer from which the applet came. This is a security restriction in all browsers.
In other words the web server must run on the IBM host or a telnet proxy must be used.
If it was possible for an applet to create connections to other computers, it would be possible to install a hostile applet on an internet web server. When a User behind a firewall click the web page (and the applet), it could spy or attack computers behind the firewall.
In the latest version of our Java products, it is possible to use a signed CAB file version with the java object code. It makes it possible in Internet Explorer 4/ 5 to overrule the above described security limitation.
The TN5250 emulator uses as default ctrl c and ctrl v as copy/paste. If left ctrl must be used as RESET, select menu - edit and click off "ctrl+c and ctrl+v"
It looks as national keyboards have printed either a . or a , on the Del key. Also the scan codes have been seen in different variations around the world. In the Mochasoft product, it is possible to select menu - settings - keyboard layout, which contain a check box:
Numlock Del key swap between . and ,
The terminal emulators will only use fonts included with the windows Operative System. It is possible to install extra fonts. We can recommend:
or try a free font called Anonymous at Mark Simonson Studio
Notice a terminal emulator can only use non proportional fonts (same width for all characters).
To save a screen copy to a file, either use the clipboard or , you must install a Generic Text Only printer and then redirect the screen to this printer:
a) In the Windows OS, Click Start, point to Settings, click Printers, double-click Add Printer Wizard, and then follow the steps to install a local "Generic/Text Only" printer.
b) In the mocha terminal emulator, click the print icon, select the Generic printer, and select option - Print to file
There is a unsuppoted Hack for solving this issue. Notice this software has nothing to do with MochaSoft, and we cannot offer advice on using it!
The Treo (300/600) screen is a backlit, 160 x 160 pixel resolution CSTN that supports colors. It cannot display a 320*320 pixel screen.
There is no support for any USB devices. We have no plans to offer such an option.
Softick has a PPP product with Palm USB support.
If you use HACKS as Afterburner on the Palm device our products cannot work.
It is an out of dynamic memory situation. Dynamic memory is the part of the memory an application can use for local data storage. It has nothing to do with the total amount of memory on the Palm. If you are using an old Palm Prof., which has been upgraded to a Palm III, or have installed some hacks or other software elements which stay in memory, the TCP/IP stack will not be able to load together with Telnet, and it reports the netlibopen error.
Using a Palm or other device which does not support TCP/IP header compression, can be a problem with V4R4, if the Palm connects direct to the AS/400 PPP. In other words, the AS/400 has a dial in modem attached.
The setting to change in the AS/400 configuration is to uncheck the "Request TCP/IP header compression (VJ)" box on the TCP/IP tab of the PPP profile within Operations Navigator (Client Access).
Press "Chr" for a pop up dialog with special characters.
Another, method is to use the old Psion way:
A common problem with GRPS is using a wrong "Access Point Name" (APN). On a P800/P900 device it is called "Address".
Maybe Web browsing and/or email will work, but when using a Telnet (SSH,TN5250 or TN3270) application it will fail.
Which APN to use, depends on the phone company and it could change over time.
(*) Telnet does not work with the basic subscription (2MB), you need the 10 MB subscription to use telnet. With 2 MB you can only use the browser.
Phone company APN TDC (Denmark) Internet Telmore (Denmark) Internet O2 mobile.o2.co.uk T-Mobile UK general.t-mobile.uk Wodafone Internet ThunderWorx thunderworx.net T-Mobile Germany internet.t-d1.de Wodafone D2 web.vodafone.de E-Plus internet.eplus.de o2 Germany internet Mobistar (Belgium) internet.be(*)
It could be an idea also to contact your phone company for advice on this subject. Notice some phone companies offers to send a SMS message with the GRPS configuration. Often this will only include a WAP APN.
Mocha W32 TN5250/TN3270/TELNET have been tested on Windows-98, Windows 2000 and the new Windows XP (Home and Prof.) and we have not discovered any problems. Looks as Microsoft has done a good job!
No, not at the moment
MochaSoft is a Danish company and pay Tax in Denmark, and should not have a US Taxpayer Identification Number (TIN). Please do not send us yet another W-9/W-8 forms. We could keep a cow alive with these forms for the next year.
Our Danish VAT # is DK25442113
Mochasoft can only receive credit card orders via Avangate. See our buy section for details.
As to keep cost (and interrupts) to a minimum, we cannot supply technical support via phone or fax.
Yes, - see section Order with a purchase order
Avangate myAccount in the Order History section.
If you are ordering on behalf of a company, the invoice will be sent automatically to the billing email address provided during ordering.
When you access Avangate myAccount for the first time, go to "Forgot your password?" link and enter your email address that you have used to order.
If I purchase XXX for my Android device at Google Play, will I be able to install the same app again?Your application purchases are tied to your Google Account and can be installed an unlimited amount of times on any device. So, for example, if you remove 'My Favorite Game' to save memory, you can reinstall it at a later date with no charge by simply visiting My Apps. Note: free applications are not saved to My Apps after you remove them. See also Google play - how to
wpcentral - how to
ITUNES STORE TERMS AND CONDITIONS
Apple also have a Volume Purchase Program for business.
This occurs with programs that are digitally signed. (Microsoft recommends that all programs be digitally signed.) The .NET Framework attempts to verify the digital signature. One of the operations it performs is to see if the digital certificate has been revoked. If the computer cannot access the Internet, a 30 second to 1 minute delay may be encountered.
To work around this issue on a per-machine basis, Microsoft recommends disabling CRL checking by changing a setting in Internet Explorer. Use the following steps to disable the CRL checking in Internet Explorer:
- Select Start » Control Panel.
- Double-click Internet Options.
- Select the Advanced tab.
- In the Security section, uncheck the Check for publisher's certificate revocation option.
By disabling the CRL checking using the Internet Options, you are not exposing yourself to a higher security threat, than before, because this check is not working. The reason why this problem occurs is because your network settings are not allowing Windows to access the CRL.
Hold down left ALT, type the key number (use the the Keypad, not the main keyboard , have NumLock enabled) shown in the table below, release the ALT key
In mocha tn5250/tn3270 for windows 7, menu - tools - keyboard layout, click on PC key in the list, [x] data string, it is possible to assign a key to a character from the list below
Copyright (c) 1997-2015 MochaSoft Aps. All Rights Reserved.