Remote Client Help

Mocha Remote Client Help

Concepts
About Mocha Remote Client
Menu system and Quick buttons

How to
Set Up Your Windows XP for Remote Client access
Order Mocha Remote Client
Technical support

About Mocha Remote Client

Mocha Remote Client is an application for the Palm Computing (R) Platform. It enables you to have full, secure access to your work computer through an Internet or network connection. Using your Palm device, you can connect to your Windows work computer and see the files, programs, and resources exactly as you would if you were sitting at your desk, just on a smaller screen.

To connect to a Windows-based computer, you need network access and permissions to connect to the computer, and the computer must be running Terminal Services or Remote Desktop Services. Mocha Remote Client supports sessions with

Windows XP Professional

Functionality

Supports protocol RPD 4.
SSL Encryption
Render the a page to a full 800*600 screen, and offer 2 different views (compressing) of the large screen on the smaller Palm screen.
Supports 3 keyboard types on the XP Windows PC: US, US International and Danish
Easy scroll mode with the pen.
Many trim parameters.
Free upgrades to new versions of the product.
Low cost : Single User license 20 USD or 200 USD for a Company License.

Limitations

Requires a Tungsten/Treo device with a high density display (minimum 320x320 pixels)
No sound or clipboard support
The RPD protocol requires some band width. We recommend using a Wireless LAN solution. Using a slow GPS phone cannot be recommended

Menu system and Quick buttons

The 4 Quick Buttons on a palm are used to make it easier to navigate the screen in Mocha Remote Client.

Zoom: Toggle if the full Windows XP screen is displayed or only part of it

Scroll: if in zoom mode, this function toggle if a pen movement on the screen will scroll the screen , or it will be a mouse movement

Keys: Gives a pop up menu, with a list of the most common PC keys

Right click: If pressed next tap on the screen will be a right click mouse action.

From menu - quick buttons, it is possible to change this default layout.

In the following we will describe the file menu elements in details.

Menu - Connect to Windows PC

Use this command (or press Start in the first screen) to start a new session with your Windows PC

Server IP Address: IP Address for the Windows PC. Either a DNS name or a raw IP address, such as 192.168.1.1
User name: User name of the Windows PC
Password: Password on the Windows PC. Notice this is not a secure option. It is better to give the password in the secure sign on screen displayed, when the session to the workstation has been established
Close network on exit. If enabled, the TCP network is closed when the program terminates or if menu - disconnect is activated.
Auto connect. Start a session to the Windows PC, when the Remote Client program is loaded.
Auto reconnect. If the server close a session, the session will be started again

Menu - Disconnect

Close a session with the Windows PC

Menu - Quick Buttons

Assign other functions for the 4 quick buttons on the device

Menu - Preferences

Select the keyboard type you use on the Windows XP PC. A wrong keyboard will make keys such as !"#¤%&/()=? be wrong.

Old Tungsten devices have limited dynamic memory. Mocha Remote Client will check the memory size on program start, and if it is low, display a warning, telling the program must use another type of memory, which will give a slower performance. A hint:menu -about dialog display the current free heap size, which is the same as the dynamic memory.

Menu - Host List

Use this dialog to configure a set of Windows XP Server IP names. When tapping 'Host list' in the connect dialog, a pop up menu will be displayed and a host name can be selected.

Menu - license

After ordering Mocha Remote Client from MochaSoft, a license key will be received.
Enter the key together with the License Name given on the Order.
As there is link between the license name and license key it is important to enter both very careful.

If the program reports "Wrong type of License key" , please check:

You are using product Mocha Remote Client for Palm OS.
The License name and License key must be typed as given in the license letter.

Still problems, please contact Mochasoft and if possible include :

Product you are using and version.

Type of OS/ hardware platform

Order Mocha Remote Client

It is possible to buy Mocha Remote Client via the Internet. Visit www.mochasoft.dk , and get the latest information about the products and prices.

License system

There are two different types of license.

single user license, 20 USD.
unlimited license for a single Company, 200 USD.

A company license can be used by a single company. If there are branch offices or home workstations, a single company license will be valid. For a multi-national company, we must ask for a company license for each country.

With a company license it is possible to install the product on an unlimited number of work-stations.

Technical Support

It is always a good idea to download the latest version of the product from MochaSoft
Please visit the MochaSoft home page at www.mochasoft.dk, and receive information about how to contact MochaSoft.

Set Up Your Windows XP for Remote Client access

You must first enable the Remote Desktop feature on your XP computer so that you can control it remotely from Mocha Remote Client. You must be logged on as an administrator or a member of the Administrators group to enable Remote Desktop on your Windows XP Professional-based computer.

1. Open the System folder in Control Panel. (start - settings - control panel - system)

2. On the Remote tab, select the Allow users to connect remotely to this computer check box. Notice the user selected must be defined with a password. You can configure users in control panel - User Accounts.

3. Ensure the user have the proper permissions to connect to your computer remotely, and click OK.

Note If you're running Windows XP Service Pack 2 (SP2) and you enable Remote Desktop, Windows Firewall will be automatically configured to allow Remote Desktop connections to your computer. However, Remote Desktop will not work if you have Windows Firewall configured to allow no exceptions. To allow exceptions in Windows Firewall, in the control panel open the Security Center, click Windows Firewall and clear the check box next to Don't allow exceptions.

If you have a firewall box installed, the port Remote Client uses is 3389, and it must be open for access from outside.